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Terms and Conditions
Terms & Conditions
Last Updated: 28/03/2025
Welcome to Auroua Beauty Co.! By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
Auroua Beauty Co. provides high-quality, cruelty-free, and eco-friendly hair care products. By using our website, you acknowledge that you are legally capable of entering into a binding contract.
2. Orders & Payments
- All prices are listed in Australian Dollar (AUD) and are subject to change without notice.
- We reserve the right to refuse or cancel any order at our discretion.
- Payments must be made in full at checkout. We accept [list accepted payment methods].
3. Shipping & Returns
- Orders are processed within 10 business days. Shipping times vary by location.
- We are not responsible for shipping delays due to carriers, customs, or unforeseen circumstances.
- Due to hygiene reasons, we do not accept returns on used products. However, if you receive a damaged or incorrect item, please contact us within 14 days for assistance.
4. Product Disclaimer
- Our products are made with natural ingredients, but individual results may vary.
- Always perform a patch test before full use. We are not liable for allergic reactions or misuse of our products.
5. User Conduct
By using our website, you agree to:
✅ Provide accurate and truthful information.
🚫 Not engage in spam, hate speech, harassment, or unlawful activities.
🚫 Not attempt to copy, resell, or exploit our content or products without permission.
6. Limitation of Liability
- We strive to provide accurate product descriptions and information, but we do not guarantee error-free content.
- We are not responsible for website downtime, technical issues, or third-party service failures.
7. Account Termination
We reserve the right to disable or terminate accounts that violate our Terms & Conditions, engage in fraudulent activities, or misuse our website.
8. Changes to Terms & Conditions
Auroua Beauty Co. may update these Terms & Conditions at any time. Please review this page periodically. Continued use of our website means you accept any changes.
9. Contact Us
If you have any questions, please reach out to us at Inquire@aurouabeautyco.store or 0470496058
Return and Refund Policy
Return & Refund Policy
Last Updated: 28/03/2025
At Auroua Beauty Co., we strive to provide high-quality, cruelty-free hair care products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
✅ Returns must be requested within 14 days of receiving your order.
✅ Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.
✅ Returns are only accepted for damaged, defective, or incorrect items received.
🚫 We do not accept returns on used, opened, or personalized items.
2. How to Initiate a Return
To start a return, please contact our support team at bryanokello14@gmail.com or through our phone nunber: 0470496058.
- Your order number
- A description of the issue
- Photos of the damaged, defective, or incorrect item
Our team will review your request and provide further instructions.
3. Return Shipping
- If your return is approved, we will provide you with a return shipping label (for damaged or incorrect products).
- If the return is due to other reasons, return shipping costs will be the customer’s responsibility.
- Items must be shipped back within 14 days of return approval.
4. Refund Policy
- Once your return is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed within 10 business days and issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
6. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
🚫 Opened or used products
🚫 Sale or promotional items
🚫 Gift cards
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at Inquire@aurouabeautyco.store or 0470496058
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